Privacy Policy
Effective Date: December 13, 2025 · Last Updated: May 2026
Zenzio Technologies Pvt. Ltd. (“Zenzio,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the Zenzio food delivery app, website (zenzio.in), and related services.
1Information We Collect
When you use the Zenzio app or website, we may collect the following types of information:
Information you provide directly:
- Account registration details (name, phone number, email address)
- Delivery addresses you save in the app
- Payment information (processed securely via third-party payment gateways)
- Messages or requests you send to our support team
Information collected automatically:
- Device information (device type, operating system, unique device identifiers)
- IP address and network information
- Location data (when you grant permission, to provide delivery services)
- App usage patterns, pages visited, and time spent
- Order history and preferences
2How We Use Your Information
Zenzio uses collected information for the following purposes:
- Processing and fulfilling your food delivery orders
- Providing real-time order tracking and delivery updates
- Communicating with you about your orders, account, and our services
- Personalising your app experience with recommendations based on order history
- Sending promotional offers and discounts (you may opt out at any time)
- Improving our platform, services, and customer experience
- Complying with legal obligations
- Preventing fraud and ensuring platform security
3Third-Party Services
Zenzio works with trusted third-party service providers to deliver our services:
- **Google Play Services:** For app distribution and updates on Android devices
- **Google Analytics for Firebase:** For app performance monitoring and usage analytics
- **Payment gateways:** For secure processing of digital payments (UPI, cards)
- **Maps & location services:** For delivery tracking and address verification
These third parties have their own privacy policies and are responsible for their own data practices. We encourage you to review their policies.
4Location Data
The Zenzio app requests access to your device's location to:
- Identify restaurants near you
- Calculate accurate delivery times and charges
- Enable real-time order tracking
- Ensure accurate delivery address mapping
You can disable location access in your device settings at any time. Note that disabling location may affect the functionality of certain app features.
5Data Retention
We retain your personal data for as long as your account is active and as needed to provide our services. If you delete your account:
- Order history and personal data are removed within 30 days
- Data required for legal compliance may be retained for up to 5 years
- Anonymised, aggregated analytics data may be retained indefinitely
You can request deletion of your data by contacting us at support@zenzio.in.
6Children's Privacy
Zenzio's services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@zenzio.in.
7Your Rights
As a user of Zenzio's services, you have the following rights:
- **Access:** Request a copy of the personal data we hold about you
- **Correction:** Request correction of inaccurate personal data
- **Deletion:** Request deletion of your personal data (subject to legal requirements)
- **Opt-out:** Unsubscribe from promotional communications at any time
- **Portability:** Request your data in a machine-readable format
To exercise any of these rights, contact us at support@zenzio.in or through the in-app support feature.
8Security
We implement industry-standard security measures to protect your personal information:
- End-to-end encryption for sensitive data transmission
- Secure storage with access controls
- Regular security audits and vulnerability assessments
- PCI-DSS compliant payment processing through certified payment gateways
While we take every precaution to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
9Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:
- Update the "Effective Date" at the top of this policy
- Notify you through the app or email for significant changes
- Provide a 30-day notice period for major changes
Continued use of Zenzio after the effective date of any changes constitutes your acceptance of the updated policy.
10Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- **Email:** support@zenzio.in
- **Phone:** +91 6374207587
- **Address:** Zenzio Technologies Pvt. Ltd., Pondicherry, India - 605 001
- **Business Hours:** Monday–Saturday, 9:00 AM–9:00 PM IST