Last updated: 25 December 2025
Thank you for using Zenzio Food (“we”, “our”, “us”).
This Shipping & Delivery Policy outlines how food orders are delivered through our mobile application.
1. Service Area
- Zenzio Food operates in select serviceable locations as displayed in the app.
- Delivery availability depends on the user’s location, restaurant operating hours, and delivery partner availability.
2. Delivery Timeline
- Estimated delivery time is displayed at checkout.
- Typical delivery time ranges between 30 to 60 minutes, depending on:
- Restaurant preparation time
- Distance
- Traffic and weather conditions
Delivery times are estimates only and may vary.
3. Order Dispatch
- Orders are dispatched after:
- Successful order confirmation
- Payment confirmation (for online payments)
- Restaurant acceptance
Once dispatched, orders cannot be modified or cancelled.
4. Delivery Method
- Orders are delivered by verified delivery partners.
- Contactless delivery may be available where applicable.
- Users are expected to be available at the delivery address during delivery.
5. Delivery Charges
- Delivery charges (if any) are clearly displayed before placing the order.
- Charges may vary based on:
- Distance
- Demand
- Promotional offers or subscriptions
6. Failed or Delayed Delivery
Delivery may be delayed due to:
- Incorrect or incomplete delivery address
- User unavailability
- Weather conditions
- Traffic or unforeseen circumstances
In such cases, Zenzio Food will make reasonable efforts to complete delivery.
Refunds or compensation, if any, will be handled as per our Refund & Cancellation Policy.
7. No Shipping of Physical Goods
Zenzio Food does not ship physical goods via courier services.
All deliveries are local food deliveries facilitated through the platform.
8. Contact Information
For delivery-related queries or assistance, contact:
📧 Email: support@zenzio.in
📞 Phone: +91-8248907587
9. Policy Changes
We reserve the right to update this Shipping & Delivery Policy at any time.
Updates will be reflected on our website and/or mobile application
