Last updated: 25 December 2025
Thank you for using Zenzio.
This Refund & Cancellation Policy explains how cancellations and refunds are handled for orders placed through our mobile application.
1. Order Cancellation
1.1 Cancellation by User
- Orders can be cancelled only before the restaurant accepts or starts preparing the order.
- Once an order is accepted or prepared, cancellation is not allowed due to the perishable nature of food items.
1.2 Cancellation by Restaurant
An order may be cancelled by the restaurant in cases such as:
- Item unavailability
- Restaurant operational issues
- Technical issues
In such cases, the user will be eligible for a full refund.
1.3 Cancellation by Zenzio Food
We reserve the right to cancel an order in rare cases such as:
- Suspected fraudulent activity
- Technical errors
- Violation of platform policies
If cancelled by us, a full refund will be issued.
2. Refund Policy
2.1 Eligible Refunds
Refunds may be issued in the following scenarios:
- Order cancelled before restaurant acceptance
- Order cancelled by restaurant or platform
- Payment debited but order not placed due to technical error
- Wrong item delivered or missing items (subject to verification)
2.2 Non-Refundable Cases
Refunds will not be provided for:
- Change of mind after order acceptance
- Delays caused by traffic, weather, or unforeseen circumstances
- Taste preferences or personal dissatisfaction
- Incorrect delivery address provided by the user
3. Refund Processing
- Approved refunds will be processed to the original payment method.
- Refund processing time:
- 5–7 working days for UPI / Wallets
- 7–10 working days for Debit/Credit Cards
- Refund timelines may vary depending on the bank or payment provider.
4. Partial Refunds
In cases where:
- One or more items are unavailable
- Items are missing or incorrect
A partial refund may be issued after verification by our support team.
5. Cash on Delivery (COD) Orders
- COD orders are not eligible for refunds once delivered.
- For eligible issues, compensation may be provided as wallet credits or promo codes, at our discretion.
6. Contact & Support
For any refund or cancellation queries, please contact us:
📧 Email: support@zenzio.in
📞 Phone: +91-8248907587
Please include:
- Order ID
- Registered mobile number
- Issue details (with images if applicable)
7. Policy Updates
We reserve the right to update or modify this policy at any time.
Changes will be effective immediately upon posting on our website or app